Terms of Use

Please read these Terms of Use ("Terms") carefully before using the website and services operated by Eshhh Music ("we", "us", "our"). By accessing or using our website, placing orders, or using any of our services, you agree to be bound by these Terms. If you do not agree, do not use our services.

1. Acceptance and scope

These Terms constitute a legally binding agreement between you and Eshhh Music. They apply to all use of our website (including any subdomains), order placement, account registration, and any related services. We may also provide additional terms for specific features (e.g. loyalty programmes or promotions); those terms are incorporated by reference where applicable.

2. Eligibility and account

You must be at least 18 years of age and have the legal capacity to enter into contracts to use our services. By creating an account, you represent that the information you provide is accurate and that you will keep it up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must notify us promptly of any unauthorised use.

3. Use of the website and services

You may use our website and services only for lawful purposes and in accordance with these Terms. You agree not to: (a) use the site in any way that violates applicable laws or regulations; (b) transmit any harmful, offensive, or unlawful content; (c) attempt to gain unauthorised access to our systems, networks, or other users' accounts; (d) use automated means (e.g. scrapers, bots) without our prior written consent; (e) interfere with or disrupt the integrity or performance of the website or services; or (f) use the site to impersonate any person or entity. We reserve the right to suspend or terminate access for any breach of these Terms.

4. Orders, payment, and delivery

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel orders (e.g. for pricing errors, suspected fraud, or stock limitations). Prices are as displayed at the time of order; we may change prices without prior notice, but accepted orders will be honoured at the price confirmed. Payment must be made by the methods we accept (e.g. card, mobile money). You are responsible for providing correct delivery and contact details. Delivery terms (including timing and risk) are as stated at checkout or in our delivery policy. Title in goods passes to you upon delivery unless otherwise agreed in writing.

5. Returns, refunds, and warranty

Returns and refunds are governed by our returns policy displayed on the website and/or provided at the point of sale. Any manufacturer warranties apply as stated in the product documentation; we do not extend warranties unless explicitly stated. Nothing in these Terms excludes or limits your statutory rights where applicable.

6. Intellectual property

All content on our website (including text, graphics, logos, images, and software) is owned by or licensed to Eshhh Music and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works from our content without our prior written consent. You may view and print pages for personal, non-commercial use only, subject to these Terms.

7. Disclaimers

Our website and services are provided "as is" and "as available". We do not warrant that the site will be uninterrupted, error-free, or free of harmful components. Product descriptions and imagery are for illustration; we strive for accuracy but do not warrant that descriptions or other content are complete, accurate, or current. To the fullest extent permitted by law, we disclaim all implied warranties (including merchantability and fitness for a particular purpose) except where such disclaimers are not permitted.

8. Limitation of liability

To the maximum extent permitted by applicable law, Eshhh Music and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including loss of profits, data, or goodwill) arising from or in connection with your use of the website or services. Our total liability for any claims arising under or in connection with these Terms or your use of the services shall not exceed the amount you paid to us in the twelve (12) months preceding the claim, or one hundred Ghana Cedis (GHS 100), whichever is greater. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited by law.

9. Indemnity

You agree to indemnify, defend, and hold harmless Eshhh Music and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the website or services; (b) your breach of these Terms; (c) your violation of any law or third-party rights; or (d) any content or data you submit or transmit through our services.

10. Termination

We may suspend or terminate your access to the website and services at any time, with or without cause or notice, including for breach of these Terms. You may stop using our services at any time. Upon termination, your right to use the services ceases immediately. Provisions that by their nature should survive (including intellectual property, disclaimers, limitation of liability, and indemnity) will survive termination.

11. Governing law and disputes

These Terms are governed by the laws of the Republic of Ghana, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms or the services shall be subject to the exclusive jurisdiction of the courts of Ghana. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

12. Changes to these Terms

We may update these Terms from time to time. We will post the revised Terms on this page and update the "Last updated" date. For material changes, we may provide additional notice (e.g. by email or a notice on the website). Your continued use of the website or services after the effective date of changes constitutes acceptance of the revised Terms. If you do not agree, you must stop using our services.

13. Contact

For questions about these Terms of Use, please contact us at legal@esshhmusic.com or via our Support page.